Michael Urban on Creating an Exceptional Customer Experience In Person and Online

Valerie and Michael Urban of Harold’s Doughnuts discuss creating an exceptional customer experience from start to finish and his journey from wrecking his kitchen with a home-made doughnut to opening Columbia’s first craft doughnut shop with lots of buzz.

Go to the Show Page

Play in the Browser

Find it in iTunes

Download the Podcast (Right-click or Option-click, and select “Save Link/Target As MP3.)

Book Recommendation

One characteristic that you believe every leader should possess

Empathy and Decisiveness

The best thing about living and working in Columbia

The People

Connect with Michael

Web: Harold’s Doughnuts
Facebook: Harold’s Doughnuts
Twitter: Harold’s Doughnuts

Leave a comment and win!

CoMo Leaders is giving away an audio book of Leadership Is Dead: How Influence Is Reviving It
Just leave a comment on this post to let me know what you thought of it and what your takeaways are, and you’ll be entered to win the book. Then, join me September 9th for the Leadercast CoMo Book Club where I’ll be leading the conversation about the book.

Leave a Reply

Your email address will not be published. Required fields are marked *

Powered by: Wordpress